Cigar News

XIKAR New Warranty Process

To our loyal supporters:

It has been a little over one year since we have completed the acquisition of Xikar and I am pleased to announce that our transition of the business into our Weston, Florida headquarters is on schedule. Moving Xikar into our facility and preparing it for the future has required an extensive amount of planning, investment and support, and without such a remarkable team, supplier network and customer base, it would never be achieved. We are all very anxious to reveal what we have been working so hard to accomplish for you this past year.

One of the most common questions we are often asked is “Are you going to keep the Xikar Lifetime Warranty?” In short, the answer is Yes. More importantly, not only are we keeping the product warranty intact, but we are investing in the process to enhance both retailer and consumer experience.

We have automated our warranty service process by developing a new portal, the XIKAR RMA Website, which is accessible from the warranty page on or directly at and is available 24 hours a day, 7 days a week.

The steps to file a warranty claim are simple:

1.Consumers create an account on the XIKAR RMA Website

2.Using our online form, the consumer creates a formal request for warranty service

3.Each request is confirmed via email and instructions are sent with the confirmation

All requests are registered with a unique RMA (Return Merchandise Authorization) job number, which allows for accurate tracking and fast, continuous communication via email. Optionally, consumers may also track the progress online by signing into their account where they can follow their return through each step of the warranty process: from delivery confirmation to our headquarters; to repair status; and ultimately the return shipment confirmation. This easy access to information relieves both consumers and retailers from wondering if a warranty return has been received, and from having to call us to inquire about its status.

The Xikar RMA Website has been actively running for over two months now. Warranty requests initiated by consumers directly through the site are experiencing a superior level of service that this process was specifically designed to deliver. You have come to expect this level of service from XIKAR, and this is one of the many ways we are committed to delivering best in class service to you.

We are also steadfastly focused on manually processing the backlog of warranty requests that built up in Kansas City during the Xikar transition, to move all equipment and inventory to our headquarters in Weston. We anticipate being fully caught up and servicing all current consumer requests within the next several weeks.

For more than 20 years you have given us your feedback and support. While preparing for our next chapter together, we remind ourselves that we wouldn’t have come this far without you.

A sincere Thank You from the Quality Importers Family. The Best is yet to come. 

Michael Giordano

President & CEO

Quality Importers Trading Co, LLC